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  1. questionWhat are the system requirements for the MapInfo Discover 64-bit Bundle?
    The MapInfo Discover 2016 (64-bit) Bundle supports and installs MapInfo Pro Advanced 16.0 (64-bit) and 3D (optional license required). Note: MapInfo Discover 2016 does not support 32-bit versions of MapInfo Pro. MapInfo Discover 2016 supports the following operating systems: Windows® 10 ...
  2. questionA Mapinfo Pro Flexnet license error is displayed upon starting the MapInfo Discover 2015 (32-bit) Bundle.
    Occurrence 1/. BOTH the MapInfo Discover version 2015 32-bit and MapInfo Discover version 2016 64-bit Bundles are installed on the computer 2/. The MapInfo Discover 2015 32-bit Bundle was installed AFTER MapInfo Discover 2016 64-bit. Solution Close all instances of MapInfo Discover. 1) Pre ...
  3. questionHow do I seamlessly upgrade my Encom server licenses and users?
    See the atttached document which covers upgrading existing Encom Lciense servers.
  4. questionHow do I transfer my MapInfo Discover license to another computer?
    This procedure requires you to have access to the destination computer. If you are unsure of this - see the related article on transferring a License to park on the Encom license server. NOTE: This procedure does NOT require a connection to the internet and does not require contacting PBS. 1/. ...
  5. questionMessage: The installation of .... has appeared to have failed.
    Occurrence When running the installation of a MapInfo product I receive the message - "The installation of xxxx has appeared to have failed. Do you want to continue the installation?" Where xxxx refers to the name of a prerequisite. Solution For the named prerequisite, try downloading (i.e. fo ...
  6. questionMapInfo Discover Windows 10 support
    Occurrence Are MapInfo Pro, MapInfo Discover and MapInfo Discover 3D supported on Windows 10 operating systems?. Solution 64-bit Windows 10 support was implemented in the MapInfo Discover 2015.2 64-bit Bundle (incorporating MapInfo Pro 15.2), released in December 2015. 32-bit MapInfo Pro 15.0 ...
  7. questionMapInfo Discover Windows 8 support
    Occurrence Are MapInfo Pro, MapInfo Discover and MapInfo Discover 3D supported on Windows 8 operating systems?. Solution Windows 8 support (32 bit or 64 bit) was implemented in both: - MapInfo Pro 12.0 and - Discover / Discover 3D 2013 released in July 2013.
  8. questionMapInfo Discover does not start when opening MapInfo Pro
    Occurrence This can occur via either: 1/. After installing MapInfo Discover or when another user logs onto the computer loaded with MapInfo Discover the software fails to automatically start when opening MapInfo Pro. 2/. After upgrading then starting MapInfo Pro, MapInfo Discover does not open. ...
  9. questionWarning: Your software license will expire in XX days. To continue using the software after this time you need to update your licence.
    Occurrence This message still appears after you have upgraded the MapInfo Discover installation, but have NOT activated the new version license. Solution Select Yes to upgrade and activate the new license. Then follow the activation procedure in this related article
  10. questionUninstalling/Reinstalling or Upgrading MapInfo Discover Standalone or Bundle - Settings and Licensing
    Occurrence If I uninstall or upgrade the MapInfo Discover Standalone or Bundle, will I lose my license or my drillhole project and other configuration files? Or I am transferring to a new computer - what folders should I backup and transfer to maintain my settings and customisations? Solution ...
  11. questionCan I install multiple MapInfo Pro versions and run MapInfo Discover?
    With Discover/Engage 2013 or later, once you manually start the Discover.mbx application, there are no issues in having multiple MapInfo Pro versions installed. Note however that we do not support the simultaneous running of multiple instances of MapInfo Pro and MapInfo Discover. This include ...
  12. questionCan I install MapInfo Discover and Mapinfo Pro silently/unattended?
    The MapInfo Discover and MapInfo Pro installers support silent/quiet installation. The syntax is a follows - setup.exe /S /v" /qn" This requires UAC elevation, so it should only be executed from within an elevated command line prompt (known as “Run As Administrator”). The followin ...
  13. questionMy USB Dongle license is not working
    Occurrence After plugging in the Encom USB License Dongle into my computer I receive a message when starting an Encom application that the software is not licensed. Solution Part A - Install the Encom License Manager Software Note: This process will need to be repeated on each computer you wish ...
  14. questionISSUE: Bing Maps no longer works on the Combined Discover MI Pro 2013 Bundle
    Occurrence Occurs on the Discover 2013 MapInfo Pro Bundle, after the 31 December 2014. Symptoms: 1/. Opening a workspace incorporating Bing content returns an error 2/. All Bing Maps Premium toolbar buttons (the Bing Aerial, Hybrid, Roads & Move Map To) are inactive / greyed out. 3/. All File ...
  15. questionMapInfo Professional takes a long time to startup.
    Occurrence MapInfo Professional takes a long time (1-5 minutes) to load / start-up. This occurs regardless of whether Discover is installed or auto-running. Solution We suggest disabling/ modifying the following parameters / options incrementally and in isolation of each other, to tro ...
  16. questionError "The Activation code is invalid....."
    Occurrence 1/. Is the computer you are trying to activate the same computer used to generate the original licensing request? The License Activation codes are only valid for the computer from which the license request was generated. Please check that the computers Hardware ID code matches the a ...
  17. questionHow do I activate or upgrade my license?
    Occurrence I have installed a new version of Discover on my computer and need to activate or update the license, or I have purchased the Discover3D option. How do I activate my license or upgrade my license? Solution To enable Discover3D or activate the new Discover version or license - Start ...
  18. questionHow can I save a licence to retrieve later on a different or reformatted machine?
    Occurrence I am reformatting my current machine, or I am transferring to a different machine for which I do not know the HardwareID yet. For example, an employee has left the company, but we do not have a new computer to transfer the licence to yet. Solution To ensure that you can retrieve your ...
  19. questionHow do I change my company name?
    Occurrence How do I change my company name that appears in the MapInfo/Discover window title, and in the Encom licence manager? Solution You will need to manually delete the licence files to reset your company name. Firstly make sure to transfer your licence to another machine or return it to ...
  20. question"This installation of Discover is not licensed. Do you wish to licence?"
    Occurrence This message may occur for three reasons: 1/. It occurs the first time you run MapInfo, after installing Encom's Discover. 2/. You have or had a trial Discover license 3/. You have legacy duplicate licence files in a different location Solution 1/. If you have just insta ...
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