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There were 27 articles found in this category:

  1. questionHow can I save a licence to retrieve later on a different or reformatted machine?
    Occurrence I am reformatting my current machine, or I am transferring to a different machine for which I do not know the HardwareID yet. For example, an employee has left the company, but we do not have a new computer to transfer the licence to yet. Solution To ensure that you can retrieve your ...
  2. questionA MapInfo license error is displayed upon starting the MapInfo Discover Bundle
    Occurrence Some possible causes of invalidating your MapInfo FlexNET license are - 1. You have upgraded to Windows 10, or there has been a feature update to this. 2. You have upgraded your computer’s hardware. 3. Your IT has deleted the contents of C:/ProgramData/FlexNET, or is running s ...
  3. questionDiscover settings - resetting a user profile
    Occurrence Occasionally, crashes on startup of Mapinfo Discover or Discover3D are caused by a corrupted user profile settings. Resetting these can sometimes resolve the crash. Solution To reset and clean user profile of all Discover settings, you will need to delete or backup the following - ...
  4. questionWhat is my serial number, customer number or activation code?
    To inquire about your licence details or status, contact customer support with your Company name at licensing@dataminesoftware.com
  5. questionHow do I manually activate my trial or evaluation license?
    Occurrence I have installed installed Discover and been provided a trial or evaluation activation code. How do I activate my license? Solution To activate the trial license - Start MapInfo Discover from the shortcut on your desktop, or search the start menu for "Encom License Manager" You wil ...
  6. questionWhen I start Discover 2017, nothing happens
    Occurrence You have a network or trial license, and when I start Discover 2017 nothing happens. Solution There was an introduced bug in Discover 2017, if your license expires in less than 14 days, its will crash on opening. The workaround is to open the Encom License Manager from the start m ...
  7. questionUninstall or upgrade error - The feature you are trying to use is on a network resource that is unavailable.
    Occurrence When trying to uninstall a product, or upgrade the version, I am prompted to find the location of a .MSI file - Solution This can occur when temporary files are deleted, and the cached version of the install is lost which prevents the uninstall of a previous version. To resolve ...
  8. questionError 1152: Error extracting to the temporary location
    Occurrence I receive the error message while trying to install Discover "Error 1152: Error extracting to the temporary location". But I have lots of space on my C drive. Solution This can be caused when your IT has roaming network user profiles (where your user documents folder is stored on a ...
  9. questionDiscover Release History
    v1.0 December 1994 v1.1 February 1995 v1.2 September 1995 v2.0 August 1996 v2.1 November 1997 v3.0 February 1999 v4.0 July 2001 v5.0 June 2002 v6.0 October 2003 v6.1 April 2004 v7.0 May 2005 v8.0 June 2006 v8.1 February 2007 v9.0 July 2007 v10.0 June 2008 v11.0 June 2009 v11.1 December 2009 - Wi ...
  10. questionWhat are the system requirements for the Datamine Discover 64-bit Bundle?
    The Datamine Discover 2017 (64-bit) Bundle supports and installs MapInfo Pro Advanced 16.0 (64-bit) and 3D (optional license required). Note: Datamine Discover 2017 does not support 32-bit versions of MapInfo Pro. Datamine Discover 2017 supports the following operating systems: Windows® 10 ...
  11. questionUninstalling/Reinstalling or Upgrading MapInfo Discover - Settings and Licensing
    Occurrence If I uninstall or upgrade the MapInfo Discover Standalone or Bundle, will I lose my license or my drillhole project and other configuration files? Or I am transferring to a new computer - what folders should I backup and transfer to maintain my settings and customisations? Solution ...
  12. questionHow do I transfer my Discover license to another computer?
    This procedure requires you to have access to the destination computer. If you are unsure of this - see the related article on transferring a License to park on the Encom license server. NOTE: This procedure does NOT require a connection to the internet and does not require contacting Datamine ...
  13. questionHow do I change my company name?
    Occurrence How do I change my company name that appears in the MapInfo/Discover window title , and in the Encom License manager? Solution You will need to manually delete the license files to reset your company name. Firstly make sure to transfer your license to another machine or return it t ...
  14. questionThe Discover menu does not start when opening MapInfo Pro
    Occurrence This can occur when your IT is deleting user profile settings, in HKEY_CURENT_USER or the User's Appdata. How do I start MapInfo Discover and enable MapInfo Discover to open automatically? Solution In Discover 2015 or later, navigate to either - C:\Program Files\MapInfo\Discover OR ...
  15. questionHow do I activate or upgrade my license?
    Occurrence I have installed a new version of Discover on my computer and need to activate or update the license, or I have purchased the Discover3D option. How do I activate my license or upgrade my license? Solution To activate the new Discover version or license (or enable Discover3D) - Star ...
  16. questionMessage: The installation of .... has appeared to have failed.
    Occurrence When running the installation of a MapInfo product I receive the message - "The installation of xxxx has appeared to have failed. Do you want to continue the installation?" Where xxxx refers to the name of a prerequisite. Solution For the named prerequisite, try downloading (i.e. fo ...
  17. questionMapInfo Discover Windows 10 support
    Occurrence Are MapInfo Pro, MapInfo Discover and MapInfo Discover 3D supported on Windows 10 operating systems?. Solution 64-bit Windows 10 support was implemented in the MapInfo Discover 2015.2 64-bit Bundle (incorporating MapInfo Pro 15.2), released in December 2015. 32-bit MapInfo Pro 15.0 ...
  18. questionMapInfo Discover Windows 8 support
    Occurrence Are MapInfo Pro, MapInfo Discover and MapInfo Discover 3D supported on Windows 8 operating systems?. Solution Windows 8 support (32 bit or 64 bit) was implemented in both: - MapInfo Pro 12.0 and - Discover / Discover 3D 2013 released in July 2013.
  19. questionWarning: Your software license will expire in XX days. To continue using the software after this time you need to update your licence.
    Occurrence This message still appears after you have upgraded the MapInfo Discover installation, but have NOT activated the new version license. Solution Select Yes to upgrade and activate the new license. Then follow the activation procedure in this related article
  20. questionCan I install multiple MapInfo Pro versions and run MapInfo Discover?
    With Discover/Engage 2013 or later, once you manually start the Discover.mbx application, there are no issues in having multiple MapInfo Pro versions installed. Note however that we do not support the simultaneous running of multiple instances of MapInfo Pro and MapInfo Discover. This include ...
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