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There were 26 articles found in this category:

  1. questionAfter installing Discover MapInfo Professional Bundle, my custom MapInfo Professional Projections are deleted.
    Occurrence After upgrading the Discover MapInfo Professional Bundle, all custom MapInfo Professional projections have be deleted. Solution The Discover MapInfo Pro Bundle 2012.0.2 maintenance release (available January 2013) includes a fix to prevent the deletion of the previous MapInfow.prj. ...
  2. questionWhat is my serial number, customer number or activation code?
    To inquire about your licence details or status, contact customer support with your Company name at
  3. questionEncom fonts files are missing or black square symbols are appearing
    Occurrence After upgrading/installing Discover, the symbols such as Collar and EOH symbols on sections and certain map symbols are displaying as black Squares. Solution After installing/upgrading Encom Discover, you will need to restart Windows to complete the update of the Encom ET font files.
  4. questionWarning: The access permissions on the Discover Temp directory are read only.
    Occurrence When I start Discover, I receive an error message "Warning: The access permissions on the Discover Temp directory are read only." Solution This generally occurs when you launch 2 instances of MapInfo Discover at the same time, i.e. you accidently double click on the shortcut. No act ...
  5. questionWARNING: Your License is valid for an older software version
    Occurrence This error occurs when I start Discover or after entering the activation code I have received. Solution This error occurs when your licence is not eligible for the version you are using. You can continue to trial the new version for the remaining days, after which you will need to pu ...
  6. questionError "XXX.exe is not a valid Win32 application"
    Occurrence After downloading a installation file from Encom's website, and attempting to run the installation, this error is displayed. Solution This indicates a corrupted download file. Delete the file, and re-download. When you download make sure to click "Save As" and save the file to a local ...
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