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There were 21 articles found in this category:

  1. questionWhat Trimble devices does Discover Mobile support?
    Discover Mobile 3.8 provides the following support for Trimble mobile devices: Supported Discover Mobile 3.8 supports the following Trimble devices: · Recon (running on Windows Mobile 6) · ...
  2. questionWhat operating systems does Discover Mobile support?
    Discover Mobile 3.8 is designed to run on mobile Pocket PC (PPC/PDA) devices that operate on one of the following - Windows Mobile 5 (WM5) Windows Mobile 6 (WM6 or WM6.1) Windows Mobile 6.5 Note that Discover Mobile is not compatible with handled devices that run a desktop Windows OS (Window ...
  3. questionHow do I get Technical Support / Help?
    pbEncom is committed to ensuring you maxmise the value of your software and for this reason have a dedicated technical support team, made up of IT Specialists, Geologists, Geophysicists and GIS Analysts all of whom are on hand to assist you with your technical support questions and problems. Pi ...
  4. questionI cannot licence Discover Mobile on a Getac PS336 field device
    Occurrence When trying to activate Discover Mobile 3.8 on a Getac PS336 rugged handheld device, you may be informed by our licensing team that the licence file does not include the necessary Device ID. Solution Download the Discover Mobile 3.8.1 patch (released March 2014) which resolves this i ...
  5. questionHow do I activate a Discover Mobile licence?
    1. On the device, start Discover Mobile by tapping Start and then Discover Mobile or select Start>Programs and tap the Discover Mobile icon. 2. You should be prompted for a licence, and the Discover Mobile licence details screen displayed. 3. Complete the Name and Company fields, and then tap ...
  6. questionCannot connect a Trimble handheld device via Bluetooth wireless to external sensors/devices, such as portable XRF devices.
    Problem When attempting to connect a portable XRF device to a Trimble handheld device via wireless Bluetooth, connection attempts result in 'connection failure' warnings or similar. * This applies to Trimble devices powered by the Windows Mobile 5, 6 or 6.1 operating systems. * Field-portable X ...
  7. questionHow can I connect my PDA/Trimble Recon to my PC for screenshots and interactive demonstations of Discover Mobile?
    We utilise a little free application called 'MyMobiler'. The following article has a download link in it, as well as installation and usage tips. http://www.honeytechblog.com/control-your-mobile-by-using-desktop-keyboard-and-mouse/ Note: This is not an Encom product, and Encom bears no respons ...
  8. questionHow do I add a custom projection to Discover Mobile?
    Occurrence I wish to add a custom projection to Discover Mobile - where is the projection file I should add this to? Solution You can add any custom projections used in your dekstop MAPINFOW.PRJ to the mobile device one located in - \Program Files\MapInfo\MapX Mobile\MAPINFOW.PRJ The format of ...
  9. questionI cannot open my TAB file Discover Mobile
    Discover Mobile has a number of restrictions on formats of TAB files that are supported. These include - 1) Date/Time fields are not supported (but plain Date will work) 2) Raster files - Geotiff or ECW image formats are supported (other image format have limited support) 3) Grid files are not ...
  10. questionWhat are the Map_X and Map_Y GPS coordinate's projection?
    The Map_X and Map_Y GPS coordinates, which can be set as an auto-pick field in a table, will record coordinates in the current projection of the map window. Note that this can differ to the projection of the associated map objects themselves.
  11. questionError: "Unable to find or load Helper Dialog DLL."
    Occurrence I have installed Discover Mobile on my device, when I try to open the Layer Control I receive the error ""Unable to find or load Helper Dialog DLL." Solution This error message is due to insufficient RAM memory on the device. You will need to either upgrade to a newer device or alter ...
  12. questionHow do I monitor my current real-time position and accuracy?
    In Discover Mobile, you can enable a Status window which display the current real-time GPS connection information, which can include accuracy, fix, time, and location. To enable this - 1. On the main toolbar, tap the Status Window button. 2. The location and of this window can be adjusted by tap ...
  13. questionOn my Trimble device, the Monitor Satellite Status screen is not showing as many satellites as other applications such as SatViewer or GPS Controller.
    Solution Make sure you have the most recent version of the Trimble GPS Controller on your device (current version 2.22 is available from http://www.trimble.com/support_trl.asp?pt=GPS%20Controller&Nav=Collection-64082). 1.Open GPS Controller, and from the drop-down menu, select Setup 2.Select G ...
  14. questionThe Monitor Satellite Status screen is showng the wrong date and time, even though I have a valid position fix.
    Occurrence In NMEA mode on Trimble devices, the Date and is displayed as 30-12-1899 and Time as 0.0.0 am, even though a valid position fix is displayed. Solution Make sure you have the most recent version of the Trimble GPS Controller on your device (current version 2.22 is available from htt ...
  15. questionWhat tools are available for transferring data between MapInfo and Garmin devices?
    Discover 10 now provides direct import support for the GPS eXchange file format (.GPX) via the new Transform Vector File tool (available via Discover>Import and Export>Transform Vector File. Discover 11.1 also adds export support to GPX in the same tool. Additionally, the following produc ...
  16. questionHow do I connect Discover Mobile to my Trimble GPS or DGPS receiver?
    Solution Trimble's high precision receivers (e.g. the GeoExplorer series of integrated mobile device and receiver's) and DGPS receivers (e.g. the ProXT) utilize Trimble's proprietary TSIP protocol. To setup a connection with a receiver using this protocol: 1. Under the Go>Preferences menu op ...
  17. questionHow do I connect Discover Mobile to my NMEA GPS?
    Solution To connect to a standard GPS unit (outputting the NMEA protocol): 1/. If using an external GPS, ensure that it is running and connected to your PDA/mobile device (e.g. if connecting via Bluetooth, ensure a connection is established through the Bluetooth Manager) 2/. Ensure no other GPS ...
  18. questionError “Invalid License. Please load license file and try again. Ensure that the system date is set to the current date"
    Occurrence After copying your Discover Mobile license file to your mobile device / PDA, attempting to load the licence in Discover Mobile for the first time on the device returns this error. Solution Set the system clock on your mobile device / PDA to the current Date and Time, by either tappi ...
  19. questionDiscover Mobile Error: "Raster engine was unable to recognize image file format."
    Occurrence When I try to open my TAB file linking a raster image in Discover Mobile, I receive the error "Raster engine was unable to recognize image file format." Solution The image file format type is not supported. Supported Image file types in Discover Mobile are - JPEG (JPG) ECW TIFF
  20. questionError: "Invalid LayerInfo parameter specified."
    Occurrence When I try to open my table in Discover Mobile I receive the error "Invalid LayerInfo parameter specified." Solution This error can occur in two situations - 1) When the Table contains an unsupported field type, such as Time or Date-Time. These are not supported in Discover Mobile an ...
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