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There were 14 articles found in this category:

  1. questionA Mapinfo Pro Flexnet license error is displayed upon starting the MapInfo Discover 2015 (32-bit) Bundle.
    Occurrence 1/. BOTH the MapInfo Discover version 2015 32-bit and MapInfo Discover version 2016 64-bit Bundles are installed on the computer 2/. The MapInfo Discover 2015 32-bit Bundle was installed AFTER MapInfo Discover 2016 64-bit. Solution Close all instances of MapInfo Discover. 1) Pre ...
  2. questionMessage: The installation of .... has appeared to have failed.
    Occurrence When running the installation of a MapInfo product I receive the message - "The installation of xxxx has appeared to have failed. Do you want to continue the installation?" Where xxxx refers to the name of a prerequisite. Solution For the named prerequisite, try downloading (i.e. fo ...
  3. questionYour Discover License is invalid.
    Occurrence When I start MapInfo Discover bundle, I receive the error "Your Discover license is invalid." Solution To use the bundled (combined licensing) version of MapInfo Discover - MapInfo Professional, your license will need to be converted to the bundled product version. To inquire about ...
  4. questionMapInfo Discover Windows 8 support
    Occurrence Are MapInfo Pro, MapInfo Discover and MapInfo Discover 3D supported on Windows 8 operating systems?. Solution Windows 8 support (32 bit or 64 bit) was implemented in both: - MapInfo Pro 12.0 and - Discover / Discover 3D 2013 released in July 2013.
  5. questionUninstalling/Reinstalling or Upgrading MapInfo Discover Standalone or Bundle - Settings and Licensing
    Occurrence If I uninstall or upgrade the MapInfo Discover Standalone or Bundle, will I lose my license or my drillhole project and other configuration files? Or I am transferring to a new computer - what folders should I backup and transfer to maintain my settings and customisations? Solution ...
  6. questionCan I install multiple MapInfo Pro versions and run MapInfo Discover?
    With Discover/Engage 2013 or later, once you manually start the Discover.mbx application, there are no issues in having multiple MapInfo Pro versions installed. Note however that we do not support the simultaneous running of multiple instances of MapInfo Pro and MapInfo Discover. This include ...
  7. questionMapInfo Professional takes a long time to startup.
    Occurrence MapInfo Professional takes a long time (1-5 minutes) to load / start-up. This occurs regardless of whether Discover is installed or auto-running. Solution We suggest disabling/ modifying the following parameters / options incrementally and in isolation of each other, to tro ...
  8. questionWhy does my MapInfo About licence show OEM and restricted copy?
    Occurrence After installing and licensing the Discover-MapInfo bundle, when I go to MapInfo Help>About this MapInfo product, the licence is shown as "OEM" and "Restricted copy" with no serial number or access codes. Solution This is the expected behavior when using the Discover-MapInfo bundl ...
  9. questionMapInfo Professional error - Restricted Copy Discover.exe
    Occurrence When I select to Start MapInfo Professional, I receive the error "Restricted Copy - this must be used within from Discover.exe" Solution If you have installed the Encom Discover - MapInfo Professional bundle (combined), you must recreate your shortcuts from the Start Menu>All Pro ...
  10. questionWhat is my serial number, customer number or activation code?
    To inquire about your licence details or status, contact customer support with your Company name at natural.resources@pb.com
  11. questionVIDEO TUTORIAL: How to return/transfer a node-locked licence
    Select the link below to watch a detailed video tutorial on this topic: Transferring a MapInfo Professional node-locked licence
  12. questionHow to return/transfer a node-locked licence
    http://www.pbinsight.com/support/training/video-tutorials/detail/transfer-a-license/http://www.pbinsight.com/support/training/video-tutorials/detail/transfer-a-license/
  13. questionHow do I transfer a MapInfo Professional license to a new computer/laptop
    Solution Important note: Ensure that the Encom Discover/Engage licence has first been transferred to the new computer before transferring the MapInfo licence. The Discover licence transfer procedure is explained in this Knowledge Base, and fully detailed in the Discover>Discover Help>Help ...
  14. questionError: “Invalid xml response document”
    Occurence You are attempting to activate MapInfo Professional v9.0 (Release build 36) via the email option. Solution Email your request.xml file to activation@mapinfo.com for a second time. The response.xml file you receive back should activate MapInfo Professional. Alternatively, licence via ...