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There were 9 articles found in this category:

  1. questionAfter installing MapInfo Pro, my custom Projections are deleted
    Occurrence After upgrading the MapInfo Professional version, all custom MapInfo Professional projections have be deleted. Solution If you have installed with the Discover Bundle, it includes a backup of the PRJ file, before the MapInfo Pro installer deletes it. At the conclusion of the updatin ...
  2. questionError Mapinfo is not installed in this folder.
    Occurrence I have installed Datamine Discover 2019 and have started Discover and activated the license. Then I receive the error "Error MapInfo is not installed in this folder." Solution Download and install the Discover 2019 update version to resolve this error. If it persists, check you ha ...
  3. questionMapinfo settings - resetting a user profile
    Occurrence Occasionally, crashes on startup of Mapinfo are caused by a corrupted user profile settings. Resetting these can sometimes resolve the crash. Solution To reset and clean user profile of all MapInfo settings, you will need to delete or backup the following - C:\Users\USERNAME\AppD ...
  4. questionI have upgraded MapInfo, and have lost my custom thematic templates
    MapInfo Pro does not preserve or carry over any settings from previous versions to a new version. To do this manually, navigate to – C:\Users\USERNAME\AppData\Roaming\MapInfo\MapInfo\Professional\1500 And copy all of this files to the newer version folder – C:\Users\YOURUSERNAM ...
  5. questionWhat is my serial number, customer number or activation code?
    To inquire about your licence details or status, contact customer support with your Company name at licensing@dataminesoftware.com
  6. questionUninstalling/Reinstalling or Upgrading MapInfo Discover - Settings and Licensing
    Occurrence If I uninstall or upgrade the MapInfo Discover Standalone or Bundle, will I lose my license or my drillhole project and other configuration files? Or I am transferring to a new computer - what folders should I backup and transfer to maintain my settings and customisations? Solution ...
  7. questionMessage: The installation of .... has appeared to have failed.
    Occurrence When running the installation of a MapInfo product I receive the message - "The installation of xxxx has appeared to have failed. Do you want to continue the installation?" Where xxxx refers to the name of a prerequisite. Solution For the named prerequisite, try downloading (i.e. fo ...
  8. questionMapInfo Discover Windows 8 support
    Occurrence Are MapInfo Pro, MapInfo Discover and MapInfo Discover 3D supported on Windows 8 operating systems?. Solution Windows 8 support (32 bit or 64 bit) was implemented in both: - MapInfo Pro 12.0 and - Discover / Discover 3D 2013 released in July 2013.
  9. questionCan I install multiple MapInfo Pro versions and run MapInfo Discover?
    With Discover/Engage 2013 or later, once you manually start the Discover.mbx application, there are no issues in having multiple MapInfo Pro versions installed. Note however that we do not support the simultaneous running of multiple instances of MapInfo Pro and MapInfo Discover. This include ...