View Articles by Product or Module

There are no sub categories

Category » Licensing/Installationrss button

There were 7 articles found in this category:

  1. questionHow can I save a licence to retrieve later on a different or reformatted machine?
    Occurrence I am reformatting my current machine, or I am transferring to a different machine for which I do not know the HardwareID yet. For example, an employee has left the company, but we do not have a new computer to transfer the licence to yet. Solution To ensure that you can retrieve your ...
  2. questionMessage: The installation of .... has appeared to have failed.
    Occurrence When running the installation of a MapInfo product I receive the message - "The installation of xxxx has appeared to have failed. Do you want to continue the installation?" Where xxxx refers to the name of a prerequisite. Solution For the named prerequisite, try downloading (i.e. fo ...
  3. questionWarning: Your software license will expire in XX days. To continue using the software after this time you need to update your licence.
    Occurrence This message still appears after you have upgraded the MapInfo Discover installation, but have NOT activated the new version license. Solution Select Yes to upgrade and activate the new license. Then follow the activation procedure in this related article
  4. questionCan I install MapInfo Discover and Mapinfo Pro silently/unattended?
    The MapInfo Discover and MapInfo Pro installers support silent/quiet installation. The syntax is a follows - setup.exe /S /v" /qn" This requires UAC elevation, so it should only be executed from within an elevated command line prompt (known as “Run As Administrator”). The following additional ...
  5. questionThe 3D window does not open or error: could not open connection to 3D window
    Occurrence The 3D window does not open after selecting Discover 3D>Open 3D Window or using one of the other Discover 3D menu options. It may return an error "could not open connection to 3D window". Solution Browse to the installation directory for Discover 3D (by default C:\Program Files\En ...
  6. questionError: "This installation of Discover 3D (only) is not licensed"
    Occurrence When I select to open or view data from the Discover3D menu, or select a tool in Discover 3D I receive an error such as Discover3D is not licensed, or not licensed to run this plugin. Solution When In Discover 12 or later, Discover3D is included in a free viewer mode. Select a menu it ...
  7. questionError "XXX.exe is not a valid Win32 application"
    Occurrence After downloading a installation file from Encom's website, and attempting to run the installation, this error is displayed. Solution This indicates a corrupted download file. Delete the file, and re-download. When you download make sure to click "Save As" and save the file to a local ...